Skip to content

Customer Service and Customer Relationship Management (CRM)

Spring Sale | 20-in-1 Bundle| 290 CPD Points| Gifts: Hardcopy + PDF Certificate + SID - Worth 180


Apex Learning

Summary

Price
£109 inc VAT
Or £36.33/mo. for 3 months...
Study method
Online
Duration
64 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
290 CPD hours / points
Certificates
  • Certificate of completion - Free
  • Certificate of completion - Free
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

Add to basket or enquire

Overview

Tired of browsing and searching for a Customer Service and Customer Relationship Management (CRM)course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this extensive bundle that has everything you need to succeed.

After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one Customer Service and Customer Relationship Management (CRM) bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Customer Service and Customer Relationship Management (CRM) course that will enhance your skills and prepare you for the competitive job market.

Furthermore, to help you showcase your expertise in Customer Service and Customer Relationship Management (CRM), we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest.

This Customer Service and Customer Relationship Management (CRM) Bundle Consists of the following Premium courses:

  • Course 01: Customer Service Management
  • Course 02: Phone-Based Customer Service
  • Course 03: Customer Relationship Management
  • Course 04: Customer Service Skills Complete Training
  • Course 05: Know Your Customer (KYC)
  • Course 06: Patient Customer Service Training
  • Course 07: Customer Service for Hospitality
  • Course 08: The Secrets of Body Language
  • Course 09: The Formula to Talk with Strangers
  • Course 10: Effective Communication Skills
  • Course 11: Office Skills
  • Course 12: Level 2 Effective Minute Taking Course
  • Course 13: Sales: Psychology of Customers
  • Course 14: Public Speaking and Presentation Skill Course
  • Course 15: Win Customers Efficiently: Customer Service Diploma
  • Course 16: Working Effectively Across Cultures
  • Course 17: Level 3- Public Relation Course
  • Course 18: Assertiveness and Self Confidence Development
  • Course 19: Using Mindfulness at Work for Productivity
  • Course 20: Sales Training

Enrol now in Customer Service and Customer Relationship Management (CRM) to advance your career, and use the premium study materials from Apex Learning.

CPD

290 CPD hours / points
Accredited by CPD Quality Standards

Course media

Description

The Customer Service and Customer Relationship Management (CRM) bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Customer Service expertise and essential knowledge, which will assist you in reaching your goal.

Certificate:

  • PDF Certificate: Free (Previously it was £6*20 = £120)
  • Hard Copy Certificate: Free (For The Title Course: Previously it was £10)

Who is this course for?

Anyone from any background can enrol in this Customer Service bundle.

Requirements

Our Customer Service course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices.

Career path

Having this Customer Service expertise will increase the value of your CV and open you up to multiple job sectors.

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.

Certificates

Certificate of completion

Digital certificate - Included

You will get the PDF Certificate for the title course (Customer Service Management) absolutely Free!

Certificate of completion

Hard copy certificate - Included

You will get the Hard Copy certificate for the title course (Customer Service Management) absolutely Free! Other Hard Copy certificates are available for £10 each.

Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Reviews

Currently there are no reviews for this course. Be the first to leave a review.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.